Call our Service Team on +44 (0)1275 397708 or complete our enquiry form.
All Biral products are designed to provide years of fault free service with minimal maintenance however, faults and problems do arise and that is where our Service Department comes to your assistance. We offer unlimited free technical support by telephone or email for the life of our products regardless of ownership.
Our Service staff, backed up by the Product Development Engineers are there to answer technical queries ranging from help with installation to the interpretation of data.
Returning a Sensor for Repair / Service
We operate an RMA (Return Material Authorisation) system to track and manage all returned products in our Service Department.
Before returning any sensor to Biral, please contact our Service Team with the serial number of the sensor on the number above, e-mail us at firstname.lastname@example.org or use our enquiry form to request an RMA number and to be registered within our service system.
We appreciate that every application is different and can present questions that are new to our customers; for this reason our Meteorological Products Manager and our team of Product Development Engineers are available to discuss any technical questions you may have with your equipment or application.
Equipment and Installation Support
If your sensor has developed a fault or you need help with installation please call our Service Team on +44 (0)1275 397708 or complete our enquiry form
Did you know you can use the Biral Sensor Interface Software to capture diagnostic data from your VPF or SWS sensor?
The free Biral Sensor Interface Software allows you to capture a complete snapshot of the condition of your RWS, SWS or VPF sensor. If you send the text file generated by the Save Diagnostic Data function to us along with your fault report we can provide more detailed assistance.